Sales Application Support for Global Market Activities

  • Competitive
  • Hong Kong
  • Contract, Full time
  • Societe Generale
  • 28 Mar 17

Sales Application Support for Global Market Activities


Environment

Provides a level 2 support to the users of the Global Market activities' information system, with a focus on Sales applications (mark-to-market contribution, clients referential, sales-traders deals workflow, etc..).

Formalizes end users' day to day problems; assesses the criticality/priority of these problems and treat them accordingly. Escalates to the next level if need be; Gives effective and regular feedback to the end users.

Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency.

You will be part of a support team covering all applications dedicated to the clients business on Equity Derivatives and Structured products.

Mission

Main Responsibilities:

  • Monitors users' requests and issues flows by gathering the information from the different communication channels (mailboxes; phone; other).
  • Monitors systems by using the information system's monitoring tools. Ensures that these tools are in line with our needs and takes initiatives to improve their efficiency.
  • Leads investigations to resolve problems independently. Formalizes problems and escalates to the next level of support or development team when need be.
  • Seeks feedback on escalated problems in order to follow them up and update the end user. Follows up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC teams to take into account clients' needs/expectations/issues.
  • Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to your peers when necessary.
  • Be part of Continuous Delivery integration to enhance the way IT delivers to the business.


Profile

Key Skills Areas and Knowledge Required:

  • 2-5 years of experience in Information Technology is preferred
  • Good communication skills.
  • Analytical mind.
  • Good knowledge on both UNIX and Windows environment.
  • Good knowledge on SQL.
  • Fluent in English
  • Reliability and rigour.
  • Good knowledge on Global Markets activities on Equity and Structured products
  • Proactive / Innovative.