Business Engagement Team, Outbound, Business Banking

Business Engagement Team, Outbound, Business Banking

This is a sales role in Business Banking (BB) required to generate leads introduce customers to the suite of Business Banking products.

Roles and Responsiblities will include:
Cross-Sell or Up-Sell (Generated Leads)
  • Proactive outbound calling to existing customers to introduce and promote suite of BB products and services
  • Leads triggered through Portfolio Team with outbound call efforts to cross sell/ up-sell Bank's products and services to customers
  • Referrals to sales channels for follow ups and ensure closure of leads
Campaign Hotline Management
  • Provide information to new product or services through campaign driven initiatives to customers by outbound call efforts
  • Reinforcement call to customer to inform and activate interest on campaign
Market Intelligence
  • To initiate customer service call to customers and gather information from focus customer segments and groups
  • Leverage on every outbound call to fact-find and be the resource channel for Business
Anti Attrition (Triggered Leads)
  • Initiate service calls to re-activate existing to product or existing to Bank customers for anti-attrition purpose through triggered leads provided by Portfolio Team.
We are seeking candidates who are driven, with a passion for numbers to drive sales. You should have excellent interpersonal and communication skills, and enjoy speaking and interacting with people. You should be able to take initiative, and have the ability to multi-task and think on your feet.