• Competitive
  • Sydney, New South Wales, Australia
  • Permanent, Full time
  • Citi Australia
  • 2018-09-24

Customer Service Operations Loans Operations

Customer Service Operations Loans Operations

  • Primary Location: Australia,New South Wales,Sydney
  • Education: High School Diploma/GED
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18058872


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

This role is principally responsible for the customer interface and operational processing of Corporate Lending transactions for the Institutional Clients Group (ICG) customer base in Australia and New Zealand.

Key Responsibilities:
  • Ownership of internal and external customer inquiries relating to the operational processing of transactions pertaining to Corporate Loans, Commitments, primarily including drawdowns, rollovers and settlement
  • Action all drawdown and rollover requests for Loans and prepare processing instructions, facility memorandums (FM's) and checklists for Citi's regional processing centre in Kuala Lumpur
  • Assist and direct Citi's Regional Processing Centres to ensure system input requirements have been met in relation to Loan transactions
  • Assist in servicing clients of the AU/ NZ Agency customer base and lending groups, including effective interaction with Citi's Regional Processing Centres
  • Assist with booking cash flows and accounting entries for Citi's Securitisation vehicles, as required
  • Investigate and clear all open item positions in internal settlement accounts
  • Investigate and escalate all late payment and back valuation issues
  • Prepare all commitment billing and bilateral Loan advices
  • Work closely with the Front Office (Relationship Managers and Associates) and Middle Office staff (Credit Officers and Administrators) to ensure customer facilities are drawn and maintained within set limits. (i.e. as stipulated in the Credit Risk Policy and associated guidelines).
  • Ensure all exception based customer requests are processed in accordance with the Bank's internal policies and procedures (such as one-off limit requests, fee waivers, documentation deferrals, and drawdowns under classified facilities)


Knowledge and Experience:
  • Previous experience in a Financial Markets operations role is preferable
  • Basic knowledge of core Banking (Treasury related) products preferred
  • Understanding of general business and financial Markets principles
  • Basic Accounting knowledge with a base to develop Securities accounting knowledge. Understanding of proofing concepts and Two-way reconciliation processes
  • Minimum Software literacy of 'intermediate' in relation to Excel and MS Word
  • Appreciation and understanding of the key treasury controls such as the importance and impact of unconfirmed trades or outstanding settlement reconciliation items
  • Ability to work in a team with a willingness to learn from others, share knowledge and accept added responsibility as and when required
  • Ability to review and understand legal agreement associated with loan facilities
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Able to recognise problems early and offer suitable solutions for resolution
  • Identify opportunities for simplification and streamlining of processes
  • Be able to multi task 
When you work at Citi, you'll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

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Sydney, New South Wales, Australia Sydney New South Wales AU