Senior Specialist, Relationship Management (Treasury Services) Senior Specialist, Relationship Management  …

BNY Mellon
in Beijing, Beijing Shi, China
Permanent, Full time
Be the first to apply
Competitive
BNY Mellon
in Beijing, Beijing Shi, China
Permanent, Full time
Be the first to apply
Competitive
Senior Specialist, Relationship Management (Treasury Services)
  • Serves in a relationship management role in the payments area
  • Develop significant payments expertise on industry trends, competitor services/offerings and client environment
  • Research client issues pertaining to payments and bring to resolution
  • Conduct frequent and regular check-ins with clients, ensuring their continued satisfaction and strategic alignment and engagement
  • Provide clients with industry expertise sharing payments related trends and their potential impact on the client
  • Attend industry events and conferences to remain visible in the market and remain current on industry trends
  • Independently develops the strategic plan for managing and growing existing client relationships, with a focus on revenue retention
  • Identifies opportunities to evolve client business for incremental account growth
  • Serves as the ultimate escalation point for client satisfaction
  • Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams
  • Keep abreast of client account activity occurring throughout the firm and often serve as the ultimate escalation point for client satisfaction
  • May work with other Relationship Managers and/or marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership
  • Ensures client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.)
  • In some regional/local markets may manage relationships with regulators directly
  • Provide guidance to less experienced Relationship Managers as needed


Qualifications
  • Bachelors degree or the equivalent combination of education and experience is required
  • 7-10 years of total work experience preferred
  • Financial Services experience with a particular client type or product (Hedge, Pension, etc.) preferred
  • Relationship Management, Client Services or Account Management experience is required
  • Applicable local/regional licenses or certifications as required by the business


BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: China-Beijing-Beijing
Job: Sales/Marketing
Internal Jobcode: 70059
Organization: TS REL MGMT AND BUS DEV-HR07024
Requisition Number: 1914106
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