Production Support Analyst Production Support Analyst …

Standard Chartered Bank
in Shanghai, Shanghai Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Shanghai, Shanghai Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Production Support Analyst
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Logging, Co-ordination & escalation of issues and incidents - logged in Remedy
  • Track incidents and provide regular updates to users on request status and progress.
  • Trouble shooting - log file investigation and extract details for review
  • Follow escalation procedures during outages and ensure root-cause analysis is performed.
  • Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement
  • Supply agreed metrics, KPI's and trend reporting
  • Oversee End of Day batches and troubleshoot to resolve failures.
  • Escalate issues with any delays from upstream applications
  • Escalate issues to the 2nd / 3rd line teams to keep within SLA.
  • Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue
  • Ensure all new deployments have supplied correct documentation and training
  • Maintain the support documentation to ensure all areas in scope are current and accurate
  • Proactive approach to technology related activities
  • Highlight user training and education needs.

Our Ideal Candidate
  • Bachelor's degree or equivalent
  • Should have relevant experience in systems and users support for the Investment Banking industry.
  • Strong team player, effective in communicating internationally and used to working closely with clients.
  • Ability to work under pressure and deliver excellent results.
  • Ability to multi task and work across different applications supported within the Financial Markets world.
  • Strong verbal and written communication skills.
  • Must be a quick self learner and possess ability to work remotely and independently.
  • Demonstrated proficiency in most of the following:

    • UNIX
    • Oracle (9i or higher)
    • Sybase
    • SQL
    • Scripting languages
  • Candidates with expert knowledge in Unix and Java programming would be highly preferred.
  • Knowledge of multi tier systems in general (Application server, middleware, backend)
  • Understanding of Web based technologies
  • Understanding of Networks

Apply now to join the Bank for those with big career ambitions.