Operation Assistant ASU Operation Assistant ASU …

Standard Chartered Bank
in Shenzhen, Guangdong Sheng, China
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
in Shenzhen, Guangdong Sheng, China
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
Operation Assistant ASU
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


Scope of role:
责任范围
  • Processing of all (Account Service) related documents efficiently and accurately and liaison between customers and Hub Centre to deliver efficient services to clients.
  • 处理所有与 (帐户服务部) 相关的业务,联系客户与后台操作中心,为客户提供优质服务 .
  • To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.
  • 确保所有交易的处理遵循现行政策、操作流程、服务标准和法规的规定。
Key / R esponsibilities/Challenges
主要职责
  • Strictly follow (Account Service) DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements.
    严格遵守(帐户服务部)内控制度和岗位职责,确保国家法律规定和内部规章制度的贯彻执行。
  • Timely and accurate resolution to all customer enquiries on (Account Service) and products.
    及时准确解决客户有关 (帐户服务部) 的问题。
  • Act as "single window" into our ASU transaction and services.
    作为独立的窗口,负责操作中心与客户的沟通,并提供相应的服务。
  • To maintain quality standards to ensure our services for above mentioned products, meets customers' total needs, and that continued effort is made to exceed customer's expectation.
    保证银行产品和服务的高质量,努力满足客户要求。
  • Ensure day to day running EOD recon and post monitoring activities, guided by department operating instructions, guidelines, policies and standards set.
  • 根据部门规章制度和国家法律、法规的要求,确保每天交易结束后完成交易的核对和后续跟踪。
  • To finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials.
    检查并及时完成相关报表,建立完整的会计,统计和业务档案,确保原始记录,合同和各种资料的真实完整。
  • To ensure the maker/checker mechanism is strictly followed on each regulatory report.
  • 在监管报表制作过程中严格执行制表和复核的分离机制 。
  • To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.
    为客户提供满意服务方案并支持并协助操作后台的工作。
  • To be aware and identify opportunities for cross selling the Bank's products.
    积极为银行拓展业务。
  • To be responsible for account related entry/deal input checking, ensure the effective control of risks through proper authority mechanism.
    负责相关交易复核 , 遵守分级授权机制 , 确保业务按风险程度得到有效控制。
  • Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.
    在发送大额反洗钱交易到相关主管之前,预先审核资料。
  • Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.
    日常工作必须符合反洗钱制度及行为规范的要求。
  • Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity.
  • 要时刻警惕客户异常和可疑行为,并迅速报告可疑交易至上级主管部门。
  • Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold.
    定期对日常操作进行内、外部合规性检查和评价,根据可接受的风险程度逐级汇报。
  • Periodically to do job rotation and take mandatory leave as per annual leave policy.
    定期执行关键岗位的轮换和强制休假制度。
  • Be familiar with BCP plan and test periodically.
    熟识部门业务应急预案,并参与定期的测试。
  • Attend and finish internal and external training to be skilled and qualified for the job.
    参加并完成银行内外部的各项培训,使之具备胜任本岗位的专业知识和技能。
  • Safe keep and register business chops/key, user Id password and critical vouchers, follow handover policy.
    妥善保管业务用章/钥匙,操作密码和重要凭证,办好交接和登记手续。
  • Processing relevant transactions and performing specific duties (e.g. reconciliation, regulatory reporting, callbacks, scanning, etc.) guided by the departmental operating instructions, guidelines, policies and standards set.
    遵循本部门的操作说明、指南、政策和标准,处理相关业务、完成指定职责(包括:对账、监管报表报送、电话确认、扫描业务等等)。
  • To perform call back as per the requirements and threshold of updated DOI。
  • 根据最新 DOI 要求对交易指令进行电话确认。
  • To perform signature verification (SV) for transaction as per requirements and threshold of updated DOI。
  • 根据最新 DOI 要求对交易指令进行印鉴核对。
  • Periodically Back Up other clerk job within in branch operation if related concerned party is not available.
    在银行营运部其他单位的相关同事不在时,定期替补其他相关工作。

Our Ideal Candidate
  • Bachelor degree or above
  • 本科或以上学历
  • Knowledge in PBOC/SAFE/CBRC regulations
  • 中国人民银行 / 国家外汇管理局 / 中国银行业监督管理委员会法规的了解
  • Good knowledge and experience on operations of (Account Service) is preferred.
  • (帐户服务部) 方面良好知识 .
  • Creativeness in generating constructive new ideas
  • 善于提出建设性的意见
  • Organizing skills and Interpersonal skills
  • 组织和交流能力
  • Good command of both written and spoken English
  • 良好的英文会话和书写能力

Apply now to join the Bank for those with big career ambitions.
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