Support Manager - PSS Support Manager - PSS …

Standard Chartered Bank
in Tianjin, Tianjin Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
in Tianjin, Tianjin Shi, China
Permanent, Full time
Be the first to apply
Standard Chartered Bank
Support Manager - PSS
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities
  • Follow up all issues to closure

  • Take preventive measure to prevent severity incidents

  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

  • Develop tools for debugging and troubleshooting

  • Prepare reports on application stability

  • Perform root cause analysis of incidents

  • Coordinate with IT Service Centre for resolution of issues

  • Ensure that back up and disaster recovery plans are executed

  • Manage incident data in Remedy

  • Participate in new projects/application reviews

  • Work with business and dev team to deliver CMS project for public website.

  • Trouble shoot web server issues (especially Tomcat and Apache)

  • Monitor and improve the overall performance of the team site

  • Good communication skills

  • Good sense of urgency, situation management skill

  • People management skill

  • Finance related

Our Ideal Candidate

Functional/Technical Skills:
  • Development programming languages - Core

  • Design - Core

  • Operating systems - Core

  • Unit Testing - I ntroductory

  • Database - Core

  • Infrastructure - Core

  • Software Config Management - Core

  • Development toolkits - Core

  • Scripting (Shell,ANT,DB) - Advanced

  • Support system interface

  • Support batch jobs - Advanced

  • Process standards - Advanced

  • Application knowledge - Advanced

  • Systems documentation - Advanced

  • Systems integration - Core

Behavioural Skills
  • Analytical and problem solving - Advanced

  • Communication - Advanced

  • Teamwork - Advanced

  • Coaching - I ntroductory

  • Stakeholder Management - I ntroductory

  • Planning and Organization - Core

  • Judgement and decision making - Core

  • Group policies and processes - Core

Specific Skills (If any) *
  • Bachelor's degree or above in computer science or engineering

  • 8-10 years working experience

  • Familiarity with SDLC - Software Development Life Cycle and Agile methodologies

  • Familiar with operations on Unix system

  • Experience in public web site setup and maintenance

  • Knowledge of Network, JAVA/J2EE, Oracle/DB2, SQL, HTML, PHP and Wordpress, URL Configuration

  • Big Data, Cloud & DevOps

  • Good communication skill and team work spirit

  • Fast learner, self initiative and positive aptitude

  • Good oral/written English

  • Can work under pressure

  • Able to prepare Technical Documentation

Mandatory Skills:

Technical Skill requirement

  • Web server Apache / WebSphere

  • Oracle DB

  • Linux, Unix, Shell Scripting

  • HTML CSS, PHP, JavaScript, XML

  • Perl script

Soft Skill requirement
  • Good Communication skills

Optional Skills:

Technical Skill requirement
  • JSP, Servlets

  • Struts & Spring framework

  • Hadoop

  • Public cloud knowledge

  • Pivotal products is a plus

Familiarity Could and DevOps is a plus

Apply now to join the Bank for those with big career ambitions.