For Recruiters

Senior Project Manager - Data Warehouse (Financial Services)

S.R Investment Partners
Paris, France
Posted 3 days ago Hybrid Permanent Contract: € 6 months long term rolling contract up to 2.5 years
Margarita
Posted by
Margarita Ivlieva
Recruiter
A global financial service firm in Paris is looking for an IT Servicer Manager with strong experience in IT environments, tools and technologies, and good cross-functional understanding of financial topics.

 

Key Responsibilities

·       Ensure the traceability of the incidents and the quality of the ticket captured

·       Work closely with the IT support teams

·       Participate in the ticketing backlog clean-up and incident triage configuration

·       Analyze statistics

·       Act as key contact for stakeholders in case of request escalation or incident

·       Define service level agreements with clients and outsourcer

·       Organize and lead internal service review meetings with key stakeholders for each BLs

·       Responsible to raise back to different service reviews of each outsourcer incidents of the perimeter. Track service performance against defined service level agreement

·       Setup PIR and SIR meetings

 

Experience:

·       Proven working experience as IT Service Manager (min 7-10 years) in a banking environment.

·       Strong experience with Service Now tool.

·       Strong knowledge of ITIL Standards

·       Knowledge of technology and operations in the investment bank industry

·       Strong client-facing and excellent communication skills

·       Proficiency in English (written and verbal)

·       Experience working in a complex and changing environment

·       Problem-solving mindset, attention to details, rigorous

Location: Paris

Contract: € 6 months long term rolling contract up to 2.5 years

REFER A FRIEND

If you're interested in this opportunity, please forward you're CV. Alternatively, if you would like to know more information or have a confidential discussion, please contact Margarita Ivlieva - call on +33 (0)783 82 54 18 margarita.ivlieva@srinvestmentpartners.com for more details

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