• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2019-02-21

AVP Implementations Support Securities Services

AVP Implementations Support Securities Services

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 19002179


  • The role of Implementation Manager is as a coordinator and the central point of contact for any Securities Services client on-boarding activities. He/she is responsible for the planning and co-ordinating implementations of new and incremental securities services custody business, fund manager and mandate restructures
Key Responsibilities:
  • Lead Clients and sales/account and client services managers to plan for implementation activities, timing and define roles and responsibilities on each securities business on-boarding / transitions.
  • Identify roles and responsibilities of key parties in each project, ensure all parties are accountable for their tasks and progress as planned.
  • Act as the single point of contact to clients' contact involved in implementation. Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services.
  • Manage tasks to shorten cycle time and accelerate generation of revenues.
  • Handhold clients in fulfilling markets account opening documentation
  • Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
  • Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review    
  • Coordinate transition activities with all internal and external parties and report to clients
  • Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
  • Participate in various regional projects and calls related to Custody business


Requisition Qualifications:
  • Extensive knowledge of banking products and operations, especially securities related services including Global/Direct Custody, Bond Connect and Japan market
  • Minimum of 5-6 years in a securities operations/client service role
  • Strong client facing skills
  • Preferred languages - English and Mandarin
  • Solid experience of markets and custody account opening activities including Bond Connect, Stock Connect and Japan
  • Knowledge of electronic banking platform a plus
  • Strong customer orientation and team player
  • Ability to work independently and overtime if needed
  • Good time management, negotiation and communication skills
  • Able to identify issues/risks and escalate where appropriate