Alternative Fund Services,Client Services VP [50-70K]

  • Negotiable HKD
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Robert Half Hong Kong
  • 12 Sep 18 2018-09-12

A foreign bank is looking for a Client Services VP to cope with their business expansion. They are now looking for a high caliber candidate to join the team.

The Company

Our client is one of the top tier foreign banks with strong presence worldwide. They are currently looking for a Client Services VP under Alternative Fund Services due to expansion.

The Role

  • Manages a client service team of 5 staff responsible for providing quality client experience on a daily basis.
  • Handle clients' enquiries and requests via phone, written correspondence and sometimes meeting in person
  • Liaise with the operational teams to resolve any queries on client instructions and dealing related activities
  • Participate in projects and initiatives to ensure a consistent and positive client experience
  • Coordinates and directs the daily operations of a client service team.
  • Monitors work metrics and standards.
  • Resolves complex or non-routine client issues or inquiries as needed.
  • Maintains relationships with business teams to report client trends and needs.
  • Manages internal activities and initiatives designed to improve the client experience.
  • Responsible for the achievement of team goals and objectives, talent management and supervision of team members.
  • Responsible for taking care of a selected number of client accounts ranging from moderate to highly complex.

Your Profile

  • Bachelor degree with at least 7+ years of custody/market experience.
  • Experience in client services, fund accounting, or fund operations is an advantage.
  • Candidate with people management experience is an advantage
  • Experience in dealing with Hedge Fund clients is preferred
  • Fluent in both spoken and written English
  • Excellent verbal and written communication skills

Apply Today

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