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Analyst, Application Administration & Field Support Team

Mizuho Bank, Ltd Hong Kong
Posted 3 days ago In-Office Permanent Not Specified

Company Overview

Mizuho has a long-term commitment to the Hong Kong market. With strong ties to Mizuho’s global network and a workforce of over 600 staff in Hong Kong, we are able to help corporations in Hong Kong to expand their business worldwide. Our clients primarily comprise Japanese and non-Japanese corporations (including those domiciled in the PRC), financial institutions, and government and quasi-government organizations. We provide a full spectrum of corporate banking services to our customers including syndicated loans, treasury, transaction banking, financial advisory, project finance, merger and acquisition, leveraged finance, and structured finance.

 

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.

It is the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

About the team

Systems Operation Section (SOP) is responsible for System Daily Operations for both head Office Systems and local EUC systems. Some other IT support includes hardware, software installation and maintenance as well as Field support to the business users. In addition, the team is also responsible for    promotion and implementation of IT solution projects.

Role requirements

  • Provide field services work for internal business users technical assistance;
  • Setup and configure Laptop, Tablet & Smartphone for business trip or mobile users;
  • Perform software installation and troubleshooting;
  • Troubleshoot issues related to Laptop/Desktop, Printers, and other IT applications
  • Self-motivated to find solutions to customer issues under guidance from senior members of the team;
  • Assist with various projects as needed

Essential Functions

  • Produce helpdesk support report in daily and monthly basis;
  • Make recommendation to improve users’ reported IT problem;
  • Communicate and resolve issues in a professional and timely manner;
  • Collaborating with internal departments to ensure that IT needs are met
  • Ensure compliance with IT policies & procedures in all related areas

Competencies

  • We are looking for an individual who has mind-set to make improvements for higher productivity and performance;
  • Continuously acquiring necessary knowledge through day to day work and training, the individual should learn to work independently or in a team;
  • The individual respects for and commits to high standards of business conduct and integrity in conducting operations, reporting and etc.

Work experience, education and skills

  • Degree in computer science or IT or related discipline;
  • Minimum 3 year’s experience in high volume IT Service Desk/Field Services;
  • With working experience in Bank or financial institution a plus;
  • Knowledge of using ticketing tools such as ServiceNow, etc.;
  • Excellent problem-solving skills;
  • Self-motivated to perform with demonstrated ability to multi-tasks.

Application

Please indicate your current and expected salary on CV for the application.

Mizuho Bank Limited

Mizuho Bank, Ltd. in Hong Kong is an integral part of the Japan-based Mizuho Financial Group, Inc. (NYSE: MFG). The Mizuho group is a global financial services leader with offices in nearly 40 countries, approximately 60,000 employees, and assets of almost USD 2 trillion. Mizuho provides expertise in retail banking, corporate finance, investment banking, asset management, capital markets, and sales and trading, to help businesses develop and find new opportunities for growth. To learn more: www.mizuhogroup.com

Mizuho’s Commitment to Diversity, Equity and Inclusion 

As an organization we aim to achieve robust sustainable growth far into the future, and continue to create lasting value for our clients and the economies and communities in which we operate. Promoting equity of opportunity and having an inclusive culture – where diversity in all its forms is welcomed, varied perspective and values are incorporated into our daily working practices and decision making, and all employees feel a sense of belonging and are proud to work – are key to achieving this aim. We target to achieve the DE&I goal through our three commitments: 1. Celebrate diversity 2. Promote work-life satisfaction 3. Create an inclusive culture

Personal data collected will be kept in strict confidence, and will be used for recruitment purpose only.



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Job ID  MHBK-HK00375-2160
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