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Analyst, Specialist, Helpdesk Support, Consumer Banking (1st line IT support)

DBS Bank (Hong Kong) Limited
Hong Kong
Posted about 5 hours ago Permanent Competitive
See job description for details
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Hands on role to provide 1st line IT support service to the business community ensuring that all requirements are met within agreed service targets
  • Take ownership of issues through to a resolution on all requests
  • Provide on-site cover as part of the shift arrangement
  • Being prepared to work unsociable hours when required
  • Perform user access management of systems outside the Bank standards.
  • Perform internal and external coordination including different Exchanges (eg HKEx) to support the daily business operation as well as DR/BCP situations
  • Work with procurement related staff on contract negotiation
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
  • Degree holder in Computer Science or related discipline
  • Minimum 5 years related work experience, preferably gained in banking or financial industry
  • Good IT infrastructure/network knowledge and technical experience on Desktops and Notebooks with remote control tools is a must
  • Prior knowledge on trading and market data tools (eg Bloomberg) is an advantage
  • Strong analytical and problem-solving skill to resolve issues as surface
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Must be detail oriented and self-motivation
  • Be able to work in fast moving, high pressure and constantly changing environment with high sense of urgency
  • Excellent communications skills in both written and spoken in English and Chinese
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Job ID  210000C4
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