Application Production Support

Main Objectives & Purpose:

• Support Connexis Cash, the Group's global cash management e-banking solution, and Connexis Cash Mobile.
• Assist with the local setup of Connexis Cash for regulatory compliance.
• Manage deployments of releases and patches provided by the development teams.

Support of Cash Management Applications:

• Verify and troubleshoot reported incidents for Connexis Cash.
• Support server setup for Connexis Cash onshoring.
• Escalate and coordinate with the Development and maintenance team when necessary.
• Participate in crisis conference calls as required.
• Prioritize tasks and problems effectively.
• Explain problems within a given context and provide feedback.
• Review business requirements and offer constructive feedback.
• China-related working experience is a plus.
• Experience in project management is a bonus.

Deployment Responsibilities:

• Lead production deployments of major releases, quick fixes, patches, etc.
• Develop deployment roadmaps and conduct rehearsal and sanity tests before production deployments.
• Perform post-production testing and handle communication for changes.

On-Call & On-Site Support Roster:

• Participate in the mobile support hotline roster during weekdays, weekends, and bank holidays.
• Be available for support on Hong Kong Bank Holidays and weekends.

Essential Technical Knowledge/Skills:

• Proficiency in Oracle or similar relational database management systems (RDBMS).
• Familiarity with Apache Kafka and Splunk.
• Strong SQL skills.
• UNIX/Linux scripting expertise.
• Knowledge of internet security concepts.

Qualifications and Experience:

• A minimum of 3 years of application and infrastructure support experience.
• Knowledge and experience in Internet applications.
• Basic skills in Java programming and algorithmic understanding.
• Familiarity with Simplified or Traditional Chinese.
• Knowledge of SWIFT formats (MT101, MT940, MT942) is a plus but not required.