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Assistant/Deputy Customer Experience Manager

Bank Of China (Hong Kong) Limited
Hong Kong
Posted about 17 hours ago Permanent Competitive
Assistant/Deputy Customer Experience Manager
Responsibilities:
  • Use data analytics to inform the hypotheses and to validate and add actionable insights into the design processes to improve conversion funnels and user engagement
  • Run internal stakeholder workshops to gain context, educate, and build consensus
  • Grow the research operations and empower cross-functional teams to access & utilize actionable insights
  • Conduct end-to-end user testing. Plan, recruit, and report
  • Contribute to on-going enhancement of customer experience and user experience methodologies
  • Translate concepts & insights into user flows & wireframes
  • Partner with UX designers, design agency, marketing team, and various other departments of the business to deliver end-user insights
Requirements:
  • At least 3 years of experience as an UX Researcher
  • Extensive and proven UX research experience of heuristic and usability analysis, user testing, workshops and customer interview for digital products
  • Strong analytical skills to dissect problem statements and research findings
  • Experience in Design Thinking methodologies
  • Experience in running UX Research with a cross functional team
  • Comfortable communicating with data analysts on analytical topics

Job ID  498461
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