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The Bank of East Asia, Limited

Assistant Channel & Platform Development Manager - Channel & Transaction Management

The Bank of East Asia Hong Kong
Posted 2 days ago Permanent Open to discuss
T
Posted by
Toni Gieuw
Senior Talent Acquisition Manager

 

Responsibilities

  • Understand customer’s feedback and complaints on using digital products
  • Verify customer’s feedback and complaints in testing environment
  • Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking, Mobile Banking, etc.
  • Understand users’ requirements of the digital products
  • Assist on defining testing scenario, test cases and test plans
  • Ensure to deliver the assigned tasks on time and in good quality
  • Timely update the tasks progress and report to supervisor
  • Ensure standardized practice adopted and adhere to the Bank’s policies and procedures
  • Liaise with Business / Product Owner, Quality Assurance team to resolve defects
  • Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
  • Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
  • Assist in streamlining business processes and channel experience with reference to bank policies and rules


Requirements

  • Bachelor degree holder in any relevant discipline
  • Preferable 3-5 years’ experience in banking sector or any relevant industry
  • Good understanding in retail banking products and services;
  • Sound knowledge in retail banking operations, procedures, regulatory and compliance requirements;
  • Equipped with understanding and proficiency in HTML and CSS;
  • Experience using a Content Management System (CMS);
  • Good interpersonal, communication skills;
  • Good command of both spoken and written English, Chinese (Cantonese and Mandarin);
  • Able to work under pressure and deliver in good quality.

* Candidates with less experience will be considered for Channel & Platform Development Officer

Job ID  4355
ABOUT COMPANY
Hong Kong
9300 Employees Retail Banking
Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive corporate banking, personal banking,...
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