Assistant Client Service Manager (Enhanced Due Diligence) - Private Banking Department - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Private Banking and Trust Services - Private Banking Department

We are currently seeking a high caliber professional to join our department as Assistant Client Service Manager (Enhanced Due Diligence).

Principal Responsibilities

• Perform Enhanced Due Diligence (EDD) profile review for Private Banking customers (personal and entity clients) during account opening or regular review
• Engage in collecting detailed customer information and validating supporting document for updating clients' EDD profile and bank record
• Collaborate with frontline, operation and control teams to complete EDD profile at quality and up to Bank standard
• As gatekeeper to ensure each profile review and approval is completed within specified timelines

Requirements

• University degree in a related discipline or other relevant qualifications
• Minimum 3 years' reatil banking/ private banking experience, preferably with exposure to EDD process, retail banking/ private banking business and knowledge of related regulatory requirements and guidelines
• Strong attentiveness to detail, compliance and control orientation
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Good communication and interpersonal skills, with sound knowledge of applicaiton software such as MS Excel
• Proficiency in both English and Chinese

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.