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China CITIC Bank International Limited

Assistant General Manager & Team Head, Banking Operations (Operations)

China CITIC Bank International Limited Hong Kong
Posted 9 hours ago In-Office Permanent Competitive
Lead Banking Operations Team, manage and administrate all services provided by teams in an efficient and cost effective manner while maintaining high quality and adequate controls

Key Responsibilities
 

  • Oversee individual and business account opening together with associated services request, customer information & signature maintenance, account investigation and audit confirmation
  • Define and deliver the best functional alignment, process priorities, key knowledge on banking controls, market and product knowledge, keep abreast with industry developments and alignment to business strategies and priorities.
  • Drive operational efficiency project under Banking Operations team including process automation, paperless operations as well as Fintech enablement
  • Establish and ensure adherence to departmental guidelines as well as compliance of the Bank’s policy
  • Perform regular tracking on deliverable quality and produce monthly report for senior management review
  • Provide key operational risk capabilities in terms of identification of control and process gaps and mitigation, incidents management and resolution, define Key Performance Indicators to track performance and monitor Key Risks Indicators
  • Report all process deviations to Division Head with recommendations on tactical and strategic solutions to the process gaps, incidents and enhancements with a strong emphasis on controls, efficiency, capacity planning, best practice, process alignment and regulatory targets
  • Plan and design workflow and give advice to support program and product launch
  • Plan resources to achieve assigned task
  • Conduct performance appraisal and promotion recommendations, and handle other staffing issues
  • Provide regular coaching, training and promote bank culture reform to subordinates

Requirements
 

  • Degree Holder
  • Minimum 10 years’ relevant experience in Banking Operations with at least 5 years in managerial level. Previous working experience of managing a sizable team is preferred
  • Thorough knowledge of banking policies, operational procedures and banking law
  • Experience of driving operation efficiency projects is an advantage
  • Familiar with handling account investigation process
  • Familiar with business account opening and individual account opening process
  • Good knowledge of Customer Due Diligence, AMLO, FATCA, CRS & Companies Ordinance
  • Proficient in MS Office
  • Good command of both written and spoken English and Chinese (including Putonghua)
Job ID  116040/ADA
ABOUT COMPANY
Hong Kong
Retail Banking
China CITIC Bank International Limited ("CNCBI"), a major offshore platform of commercial banking business of the CITIC Group, is 75%-owned by CITIC I...
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