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Assistant IT Infrastructure Delivery Manager, Networks - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong
Posted 4 days ago Permanent Competitive
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Operations, Services and Technology - Information Technology

Hang Sang deploys the latest technologies to meet changing customer needs and enhance the Bank's leading and competitive position in the market.
IT Infrastructure Delivery (ITID) - Networks oversees the Bank's IT infrastructure and supporting services that include data/voice communication networks, Contact Centre services and recording system that are fundamental components of the Bank's daily business operations.
Should you join our ITID function, you will have the opportunity to work on a wide range of IT projects adopting the state of the art technologies and agile delivery models to achieve strategic business growth and enhance operational efficiency. In addition, you will gain wide exposures to different business areas such as Wealth and Personal Banking, Commercial Banking, and Global Banking and Markets. Moreover, you will be part of a large and professional team with excellent career prospects, extensive training and learning support.

We are currently seeking a high caliber professional to join our department as Assistant IT Infrastructure Delivery Manager, Networks

Principal responsibilities
  • Work with technical leads, engineers and other solution/domain architects to define IT Infrastructure solution for digital products and services, which meets the business needs and is cost effective.
  • Convert requirements into actionable product/service requirements that feed technology solutions service need and business direction.
  • Perform network related ongoing performance tuning, upgrades, and resource optimization as required.
  • Perform proactive system monitoring, verifying the integrity and availability of network infrastructure.
  • Handle network BAU request and problem case from business user
  • Apply patches and firmware upgrades on a regular basis to maintain operational and security standards.
  • Provide assistance for escalated support cases from application team.
  • Maintain configuration standards and operating procedures.
  • Communicate effectively with supervisors, peers, project managers and end-users.
Requirements
  • Bachelors' Degree or equivalent in Computer Science, Engineering or other information technology-focused field of study.
  • 8 years IT infrastructure experience supporting network infrastructure in financial services company, with a strong focus on IP networking technologies supporting voice and data networks.
  • Experience with LAN & WAN among different service providers
  • Experience with VoIP will be definitely advantage.
  • CCNA certification or above.
  • Experience on Cloud architecture is an advantage
  • Experience in working on medium to large-scale projects, in tracking and reporting the status of the projects.
  • Good knowledge of networking technology, regulatory & compliance.
  • Proficiency in both English and Chinese; fluency in Putonghua and other dialects an advantage
(Candidates with less experience will be considered for junior role.)

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job ID  0000HMHM
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