Assistant Manager, Customer Service – Call Centre

Responsibility:

• Handle customer enquiries, from incoming call, outbound call and email, on various banking products, credit card, cash installment and banking services
• Handle requests from customer including but not limited to banking products, ATM, credit card, cash installment ebanking application, etc.
• Perform account maintenance
• Provide administrative support to the team as assigned

Requirement:

• Form 5 or above
• Min 1 year experience in banking industry (with card CS experience in Call Centre is preferable)
• Good knowledge in PC (i.e. MS Office)
• Proficiency in spoken English, Chinese and Putonghua
• Detail-minded and customer-oriented
• Good communication skill and telephone manner
• Customer and service oriented and able to work under pressure