Assistant Manager, Customer and Trading Service Assistant Manager, Customer and Trading Service …

Morgan McKinley
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Morgan McKinley
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Assistant Manager, Customer and Trading Service
An award-winning mobile trading platform is looking for an Assistant Manager, Trading and Customer Service to join their team to support their growing business.

A finance trading company is looking for an Assistant Manager, Trading and Customer Service to lead the team to support their rapid growth and improve their service standards.

Responsibilities
  • Lead a team of of customer service representatives of different markets
  • Manage and achieve KPI such as conversion, respond rate and customer satisfaction
  • Monitor the team to handle customer inquiries and complaints
  • Actively identify area of improvement in trading process and services
  • Prepare reports and provide meaningful insights to support business decisions
  • Develop recommendations and suggestions base on customers' feedback
Requirements
  • Bachelor's degree in Business, Economics and Finance or other related disciplines
  • At least 3 years of experience in customer service, with at least 2 years in a supervisory or managerial role
  • Knowledge of finance trading including but not limited to FX, CFD and Crypto
  • A proactive and driven problem solver with an innovative mindset
  • Proficiency in MS Office and Chinese word processing
  • Good command in English and Chinese (verbal and written)
  • Knowledge of programming language such as Python and VBA is an advantage
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