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Hang Seng Bank Limited

Assistant Manager, Data Analytics and CRM - Business Intelligence - Hang Seng Bank (HK)

Hang Seng Bank Limited Hong Kong
Posted 24 hours ago Hybrid Job Permanent Competitive
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking a high caliber professional to join our department as Assistant Data Analytics and CRM Manager
Principal responsibilities:
• To understand and gather requirements from various business units on their need of management information and reports.
• To collaborate with business and perform hands-on analytics for MI production and dashboard development
• To review and clarify analytics issues of MI requests (including business definition / requirement, data translation, campaign process, timeline management, performance monitoring / evaluation and portfolio analysis) with business and ensure the fulfillment of business needs and business value
• To understand the business and identify/share business insight from analytics works
• To ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment
• To ensure the effective implementation of MI and dashboard end-to-end process with zero-tolerance of error

Requirements
Requirements:
  • University degree in Statistics, Data and Information Management, Mathematics, Computer Science or other related discipline
  • Minimum 4 years' retail banking experience in information management and data modeling.
  • Strong self-motivation, organization, multi-tasking, problem solving and influencing skills
  • Ability to communicate effectively with business, operation and technology teams
  • Hands-on experience in SAS, SQL and Microsoft Excel is a MUST
  • Knowledge and/or experience in Tableau/QlikSense, GCP, Bigquery, Python, VBA or Microsoft R is preferred
  • Detail-oriented and zero tolerance on quality/accuracy issue
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
  • Positive mind-set and having a breakthrough attitude
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job ID  0000K5X9
ABOUT COMPANY
Hong Kong
Retail Banking
Hang Seng is dedicated to providing excellent service. Our team members play a vital role in delivering top-notch products and services to our custome...
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