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Assistant Policy Servicing Manager - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong
Posted 1 day ago Hybrid Permanent Competitive
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Insurance
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as Assistant Policy Servicing Manager.
Principal Responsibilities
  • Provide one-stop life insurance after-sales services and drive excellent customer experience
  • Handle customer phone enquiries and / or meet customer face-to-face if required as well as ad-hoc life insurance policy servicing requests (including but not limited to premium payment, policy reinforcement)
  • Conduct customer call back for loyalty and feedback
  • Proactively manage policy lapse
  • Act as subject matter expert on life insurance policy services and provide support to frontline (including best practices sharing)
Requirements
  • University degree, preferably with LOMA, CFMP qualifications or passes in the Insurance Intermediaries Qualifying Examinations
  • Minimum of 3 years' relevant experience in life insurance industry, with exposure in insurance policy administration and customer service a definite advantage
  • Knowledge of life insurance products and solid understanding of insurance operations
  • Strong service orientation, with good interpersonal and communication skills
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job ID  0000HBS0
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