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(Assistant) Project Manager (Corporate Service Optimization Centre)

Bank Of China (Hong Kong) Limited
Hong Kong
Posted about 16 hours ago Permanent Competitive
(Assistant) Project Manager (Corporate Service Optimization Centre)
Responsibilities:
  • Analyze and streamline the workflow of corporate account opening, account management and customer service delivery. Coordinate and implement the workout plan, and review its effectiveness
  • Develop and review the policy requirements of the above areas, facilitate the streamlining process in order to improve service standard and business efficiencies
  • Facilitate frontline's business plan, conduct research on customer on-boarding and account opening, formulate and promote the feasible enhancement plan
  • Manage transformation projects related to corporate account opening, actively sort out the difficulties, timely report the projects' progress and the potential risks, formulate and follow up the solutions
  • Prepare and monitor the optimized measures during pre-implementation stage, coordinate with different units and ensure the timeliness of the implementation
  • Well coordinate and communicate with frontline, legal and compliance, and the related units, review the workflow and its efficiencies, promote different kinds of enhancement (including system upgrade)
  • Perform other duties assigned by supervisors
Requirements:
  • Degree or above (preferably with major in Law/Banking/Business Administration or related disciplines or relevant professional qualifications (e,g. CAMS))
  • At least 3 years' experience in Sales, Business control, Operation and Management in Banking sector (solid and all round experiences in large banks would be an advantage)
  • Familiar with relevant laws & regulations, standards and market practices; sound knowledge of risk management, business and company law
  • Sound knowledge of account opening, products and services in corporate banking and transaction banking, and various service delivery procedures
  • Strong market sense and able to recognize customers' need
  • Proactive and positive to work, able to meet tight deadlines and work under pressure
  • Good research, analytical and organizational skills
  • Self-motivated and good team-player with creative thinking
  • Excellent project management, report writing, communication and interpersonal skills.
  • Good command of spoken and written Chinese and English

Job ID  498465
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