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The Bank of East Asia, Limited

Assistant Technical Services Manager (Deskside - VIP) - Information Technology

The Bank of East Asia Hong Kong
Posted 10 hours ago Permanent Negotiable
M
Posted by
Michelle Choi
Recruiter

Responsibilities

  • Work with Deskside Management Services (DMS) team to resolve VIP user’s issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.
  • Perform technology regular tasks such as generate reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, permission review of various end user systems
  • Documentation preparation such as baseline document, operation guideline, standard form.
  • Communicate with vendors for product updates, life cycle management, pricing, ordering, delivery and charging back to user departments.
  • Assist manager to evaluate technologies such as new hardware/services, MS O365/M365, Sharepoint
  • Work with other deskside and endpoint team members on Anti-Virus, DLP, APT, encryption, virtual patching tasks.

Requirements

  • Bachelor’s degree in Computer Science or related field or equivalent work experience.
  • Minimum 4 years of working experience on VIP support on endpoint technologies in an environment with around 30 users.
  • Very strong communication and problem solving skills.
  • A good team player
  • Very fluent in spoken Cantonese/English and written English.
  • Good understanding of endpoint technologies such as MS Windows workstation, MS Office, O365/M365, MDM.
  • Expected to work off hours on demand
  • Preferred:
    • Previous working experience in local banks
    • ITIL certification
    • Cyber Security training with CISSP/CISA certification

 

ABOUT COMPANY
Hong Kong
9300 Employees Retail Banking
Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive corporate banking, personal banking,...
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