Assistant Vice President, Digital Banking Development Assistant Vice President, Digital Banking  …

China CITIC Bank International Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
China CITIC Bank International Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Design, develop and manage digital banking products and services from the view point of end-to-end customer journey, including all touch points, to ensure a smooth customer interaction and comprehensive frontline support.

Key responsibilities:

  • Design, develop and manage digital banking products and services from the view point of end-to-end customer journey, including all touch points, to ensure a smooth customer interaction and comprehensive frontline support.
  • Develop, nurture and maintain the business relationship with strategic partners, collaboration institutions, vendors, agents and other external connections related to digital banking.
  • Plan and implement new services / initiatives for different digital banking from end to end including budgeting, tracking on project quality, cost and timeline.
  • Communicate with different product owners to collect user requirements for new e-initiatives implementation, plan and conduct UAT, arrange training for frontline, and support digital banking operations and enquiries.
  • Prepare/provide support on procedural design, user requirements, and functional requirement for system enhancements related to personal banking products.
  • Liaise with relevant parties to ensure proper function of digital banking services.
  • Liaise with end users at all levels and IT groups on project implementations.
  • Add value to business clients/users in the new product design/campaign, operational design and system applicability.
  • Co-ordinate with marketing to launch product campaign for a series of customer communication platform. Evaluate the digital banking marketing campaign.
  • Monitor the market trend and make creative recommendations in order to keep abreast of customer needs.
  • Identify information technology solutions or opportunities to escalate the digital banking business.
  • Source strategic alliance in establishing products and customer services to meet the market trend.
  • Prepare MIS reporting on the digital banking business.
  • Regular review on procedures to ensure they comply with the latest guideline and regulations.

 

Requirements:

  • Degree holder in Business, Information Technology or related disciplines is preferred.
  • Minimum 8 years of experience in project in relation to digital banking.
  • Good knowledge in retail banking products/services and development trend of e-banking, digital and innovative services.
  • Well verse in project management or System Development Life Cycle.
  • A team player with strong organizational skill and able to work under tight timeline.
  • Good command of both written and spoken English and Chinese (including Putonghua).

 

For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

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