Assistant Vice President, Digital Insurance, Digital, Innovation & Payment Assistant Vice President, Digital Insurance,  …

DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Assistant Vice President, Digital Insurance, Digital, Innovation & Payment
Business Function

Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of this new generation.

Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle.


  • Shape the overall General & Life Insurance Digitalization vision and roadmap for Consumer Banking business
  • Be the internal and external evangelist for your products, helping stakeholders understand product benefits and unique selling proposition
  • Lead and oversees various digital acquisition journey across platforms to ensure consistency from online application till fulfilment
  • Responsible for end-to-end digital product launch to ensure timely and smooth rollout
  • Collaborating with different stakeholders who often have different set of concerns
  • Develop ideas to grow online channel share and conversion funnel across our digital platforms
  • Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome
  • Drive customer immersions and champion the voice of customers by means of quantification (data) and qualification (verbatim) with any stakeholders
  • Develop and implement product launch communications plan focus on increasing awareness and adoption of new Digital Products
  • Support post-implementation tasks such as user training to touch-points, production problem investigation, post implementation review and escalation


  • Be highly aware of market trend, new technologies, new Fintech products and advisory technologies
  • Self-motivated, detail-oriented and take charge of responsibilities/area of duties assigned
  • Team player with good interpersonal skills
  • Result oriented to drive key metrics including Digital Value Capture, online channel share and revenue
  • Customer centric with eye for details, to develop best in class digital customer journey
  • Excellent communication skills to manage internal and external stakeholder
  • Ability to adjust to constantly changing priorities and dynamic environment
  • Proficient in project & product management, customer experience, and compliance matters

Key Performance Metrics

  • New to Product count
  • Product penetration
  • Transaction & Volume
  • Product Revenue
  • Online Channel Share
  • Customer Journey - STP and Conversion
  • Customer Feedback & 5-Star rating
  • Digital Value Capture
  • Project Delivery for product enhancement

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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