Assistant Vice President, Investment Operations (Operations)

Responsibilities
 

• Assist Team Head setting up Singapore Private Bank Investment Operations in Hong Kong Office
• Ensure all settlement and corporate actions tasks are timely settled according to client’s instruction and the rules laid down in the Procedure Manual
• Work closely with stakeholders to ensure high clients service levels
• Resolve all problematic transactions on operations and proactively work closely with internal & external parties to pre-empt potential service level issues.
• Ensure all failed trades / un-reconcile items are properly managed and resolved
• Motivate, train and develop staff to achieve high quality services to clients and avoid errors
• Monitor the productivity and capacity in the team to cope with volume surges
• Handle customers’ complaints and incidents.  Investigate into the dispute cases, provide suggestion and resolution to resolve them
• Communicate with Custodian / Depository / Execution Broker effectively and ensure support business efficiently
• Develop Procedure manual or controls for avoid operational risk and finance loss
• Ensure proper risk management control of daily operational tasks, resolve business problems and irregular items
• Establish and ensure adherence to departmental guidelines as well as compliance of the Bank’s policies and fulfill and adhere to Audit, regulatory and legislative requirements
• Ensure ad hoc projects and supporting duties assigned are satisfactory and promptly accomplished

Requirements
 

• Degree Holder
• Minimum 8 years of solid operational experience on investment product operations
• Knowledge on Singapore Private Banking Operations, Products and regulations is highly preferred
• Previous experience of people management is preferred
• Thorough knowledge of banking policies, operational procedures and banking law
• Familiar with equities & investment operations process
• Proficient in MS Office
• Good command of both written and spoken English and Chinese (including Putonghua)