Associate, Business Support, PvB HK

The Role Responsibilities
Job Summary
The candidate will work closely with various stakeholders to understand the architecture and different applications in the bank to help quickly resolve service impacting issues, work with network team and provide valuable information to the application.

• Provide BAU front office support for applications, troubleshoot IT issue.
• Proactively manage daily BAU issues and users query.
• Contribute to the resolution of high severity incidents.
• Escalate and follow up system issues to tech teams.
• Support Management on a daily basis to manage the business.
• To align project timeline to ensure project success delivery.
• Applicants should have solid knowledge of PC, mobile devices, and Microsoft Office applications (Word, PowerPoint, Excel, and Outlook). The role involves identifying trends and improving processes, so it is also essential that applicants have experience using statistical packages (Excel, Skype, MS Teams, etc) for analysing large datasets.

To support the PvB Office to

• formulate and execute the PvB strategy by collaborating and coordinating with the tech team and the related business and functions.
• establishing metrics to measure the success of the strategy, and project management.

Our Ideal Candidate

• Excellent problem solving and analytical skill - Able to analyse situations, prioritise, implement processes, solve problem effectively and work independently.
• Solid experience in supporting on the ground IT technical issues, preferably in the banking environment.
• Detail minded, mature, tactful, independent, initiative and well organized.
• Attention to detail to detect and identify the source of any glitch.
• High sense of accountability to follow up on issues for resolution.
• Excellent communication and interpersonal skills.
• Good command of written and verbal communication.

Role Specific Technical Competencies

• Desktop Support
• Communication skill
• Problem solving skill

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers