Associate, DCDA GCNA

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

The Role Responsibilities
The purpose of the role is to drive the CCIB DCDA Digital Channels & Data Analytics agendas in manage and execute client delivery channels initiatives in countries in line with the overall strategic direction of Global CCIB Corporate, Commercial and Institutional Banking business.
The role is required to work closely with CCIB RM Relationship Management, TB Transaction Banking Sales, Group, Regional and Local Market Product, Client Management and Implementation teams in the countries and regions to execute the planned and new initiatives to achieve the digitisation efficiency and cost save targets.
The candidate will adopt best practices and a structured approach towards Product Channel Management and will bring value to the role through detailed, comprehensive, and accurate articulation of business requirements, followed by end-to-end ownership to ensure successful delivery.
Key Responsibilities
Digital Transformation

• Drive digitisation business initiatives for delivery channels including CCIB internet banking Straight2Bank, Cash Management, Trade Banking and Supply Chain finance services, API connectivity business solutions
• Prioritise channels' business development roadmap by reflecting local market requirements and regulation from time to time for the respective markets
• Support Sales and client facing teams as digital channels' business management SME/ Subject Matter Expert with understanding of Regional and Global channels' business functionalities to support further business growth

Product Development and Commercialisation

• Identify opportunities to develop channel business functionality of value add to clients including requirement gathering, business case creation, prioritisation, execution and commercialisation
• Write, review and sign off on User Stories, BRD/ Business Requirement Definition documents related to delivery channels for any product enhancements with Cash, Trade and FM/ Financial Market services
• Support delivery channels' business releases and commercialisation, participation in business user testing, and conduct training
• Facilitate develop and maintain client ready product collateral, user guides and communication materials to support Sales, RMs and other client-facing teams

Channel Business Management

• Manage channel utilisation, penetration and reduce dormancy across client segments
• Address, escalate and to support resolutions on production related issues impacting channels' business performance and minimise business impact to ensure quality of service for clients
• Participate in various risk forums to address channel related queries
• Collaborate with wider business operations, IT/ Information Technology, Legal, Compliance and other functions to attain the product business management objectives, and regulatory governance
• Ensure adherence to product governance and operational risk framework and all relevant policies and procedures

Data Analytics

• Define, develop and provide client dashboards, management information and analytics to track performance of the channels' business performance and contribution to the overall business financials
• Track, analyse and report to channels' business usage data and other relevant KPIs/ Key Performance Indicators to monitor trends and enable effective decision-making

Our Ideal Candidate

• Minimum of 4 - 6 years of Banking, preferably in Corporate Banking, experience in product management or client servicing or business planning implementation
• Business engagements with Cash management or/ and Trade finance services, and understanding of Financial Market services will be an added advantage
• Demonstrable domain knowledge of current business industry and mobile commerce, payment and supply chain finance service trends
• Knowledge of Data Visualisation techniques like Tableau would be an advantage
• Ability to manage and influence stakeholders for driving business initiative
• Result driven and able to multi-task effectively while able to work under pressure
• Excellent teamwork skills preferably with experience of working in teams spread across boundaries
• Fluent in Mandarin and Cantonese

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