Associate, IT Operation Management REF2022011

Job Highlights:

• Responsible for maintaining the stable operation of the production environment and infrastructure of BCCL
• Responsible for maintaining and management for BCCL’s on-premises servers, data center, network devices, and public cloud infrastructure.
• Responsible for application support and operations.
• Responsible for change management.

Role and Responsibilities:

• Build IT production and operation processes and establish a change management process.
• Conduct performance & availability monitoring, capacity management, system management, and tuning, configuration & service level management, problem diagnosis & resolution
• Perform system problem diagnosis of hardware, software, and application, ad-hoc support is required, and follow-up action with service vendors
• Maintain high system availability and monitoring of the systems
• Test and evaluate new technology and roll-out out new applications, especially Fintech-related
• Negotiation with vendors and other external parties
• Prepare paper and document of purchasing new system hardware and software
• Conduct regular reviews and monitor all installed systems from infrastructure perspectives and report timely on any performance issues
• Prepare regular/ad-hoc reports to management on problems, incidents, and assigned tasks and project progress on a timely basis
• Responsible for assisting the security team to complete security patch installation and system upgrade operations
• Enable enhance the system process and support digital transformation project to adapt to shifting customer needs
• Provide ad-hoc IT support when required

Requirements:

• 5+ years of relevant experience in Production operation management, technical support, system implementation, and system integration. With previous Financial Institution’s working experience or implementation will be preferred
• Certification holder of CCNA/CCNP or Microsoft Certified will be an advantage
• Degree in Information Technology, Computer Science, or a related discipline
• relevant experience in Windows Server, Microsoft 365, VMWare, Database, and Linux servers.
• Knowledge of IT operations processes including DevOps, Kanban and IT service management (ITSM), and IT Infrastructure Library (ITIL)
• Solid technical knowledge and experience in Cloud management
• Knowledge of SWIFT, RTGS, IMIX, or related Financial API protocols is a plus
• Good oral and written communication skills in both Chinese and English