Associate Manager (Night Shift), Investment Customer Services

Responsibilities 

• Provide inbound and outbound service support on investment products
• Handle and resolve customer queries and requests via phone, live chat and email on investment products and services in a professional manner with tactful customer service skills
• Design FAQs and provide training upon product launch or introduction of new services
• Collect and analyse feedback from customer and provide system enhancement/solution when necessary
• Perform UAT and system testing when necessary
• Handle verbal & written customer complaints from customers via phone and email

Requirements 

• With 3-4 years’ experience in frontline customer service, experience in investment areas is strongly preferred
• Holder of HKSI paper 1, 7 & 8
• Shift duty will be required
• Customer and service oriented and able to work under pressure
• Good command of written and spoken English and Chinese, including fluency in Putonghua

Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful.  We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.