Associate, Service Excellence (Branch Services Manager) Associate, Service Excellence (Branch Services  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Be the first to apply
See job description for details
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

  • Handling Team & branch ad hoc issues and assist them to resolve customer complaints & operation difficulties
  • Provide One - Stop Problem reporting service to Branches through hotline support
  • Analyze performance MIS to identify Risk & Control lapse & common errors for mitigation and reinforcement recommendations
  • Execute branch operation projects and capacity improvement initiatives
  • Co-ordinate and following through on branch review, audit and HKMA comments and rectification
  • Communicate ad hoc and urgent messages between back office and branches
  • Event escalation according to SINP and BU Escalation procedure & Crisis Management activities such as BCP Drill etc
  • Co-ordinate data and information collection from branches and other business units
  • Compile various MIS to other departments/branches for assessment of operation efficiency, standardization and modeling
  • Produce various operation, control and compliance reports
  • Participate and support major projects that have impact on business operation processes and procedures
  • 5 years or above experience in banking operations
  • University graduate or equivalent
  • Have good understanding of Consumer Banking product features and their benefits and understand the general banking/ market practice to handle daily operation work
  • With sound knowledge of rules and regulations for banking-related operation and services, trends and anticipatory changes.
  • Be d ecisive and accountable . D emonstrat ing the will and ability to make decisions and take action to achieve desired outcomes against high standards of excellence; takes personal accountability for actions
  • Bridge between Branches and operations departments to work together and to achieve the Bank overall strategic direction
  • Be sensible to scan and caution on risk//control lapses from reported cases
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

DBS Bank (Hong Kong) Limited logo
More Jobs Like This
See more jobs