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BO Application Support (Contract)

Nousva Hong Kong
Posted 1 day ago In-Office Job Contract HK$35k - HK$50k
H
Posted by
Henri Cheng
Founder & CEO
You will join an Investment Bank in their international Non-Linear IT support team. You will be responsible for the L2 support of the Summit back office application, mainly for APAC users.

Main Responsibilities

  • Managing client relations, especially with all the rates back offices team, notably during significant incidents.
  • You will manage :

  1. Incidents, requests from users on applications of the rates perimeter

  2. Communication (activity reporting, change management…)

  3. Crisis (Coordination of the resolution of critical incidents and significant events...)

  4. Knowledge base (support documentation…)

  5. Other events impacting production (DRP, EOM processes, week en releases..)

  • Level 2 support must be proactive in terms of security, incident prevention, productivity, and quality enhancement.

  • The activity needs to follow the Client standards, notably related to IT support like security and follow-up in Calitrack and Jira.

Technical Skills

  • SQL
  • Unix
  • Knowledge of back office applications either in-house or vendor (desirable Summit)
  • Functional knowledge of rates products (mandatory linear rates products)
  • Functional knowledge of trade workflow

SoftSkills

  • Ability to work in a team and a multi-cultural context
  • You encourage innovation and promote new ideas
  • Excellent communication skills
  • Excellent analytical and problem-solving skills
  • Good prioritization and adaptation skills
  • Ability to work under pressure

Other

  • Bachelor Degree 
  • Five years experience, including three years of experience working as a support or business analyst or developer on back office applications in an investment bank or on Summit applications.

One-year contract, extendable

Job ID  0403
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