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BO and Corp IT App Support

JobsLab
Hong Kong
Posted 4 days ago Permanent Competitive Package
A
Posted by
Anthony Kwan
Recruiter
A large international investment bank is expanding and looking for a BO and Corp IT App Support

Responsibilities

  • Perform day-to-day operational and production support tasks for back office / corporate applications (including compliance, risk management and finance) and new business requirements
  • Proactively action on queries from all the stakeholders including users from operations and corporate function
  • Responsible for resolving incidents reported on Back Office (BO) and corporate applications, within the agreed upon Service Level Agreement (SLA) timeframe
  • Communicate regularly with stakeholders on technology events and issues, and update progress on issue resolution
  • Work with development teams or application vendors to resolve and remediate issues
  • Discover and escalate risk issues to corresponding department in a timely manner
  • Align to ITIL standard, including incident, problem and change management
  • Align to IT Policies and Procedures
  • Update the operational procedure, troubleshooting guideline and user FAQs regularly
  • Participate in business continuity planning, including BCP drill with business users
  • Provide application support for weekend releases, market rehearsals and public holidays

 

Skills and Qualifications

  • Minimum 3 years of relevant experience in financial industry
  • Strong understanding in trade settlement flow, trade reconciliation, regulatory reporting and corporate action
  • Familiar with operational and regulatory risk
  • Good general IT skills including the understanding of job scheduling concept, Oracle & MS SQL Database and Linux shell script
  • Strong verbal and written communication in liaising with the stakeholders
  • Good work task prioritization skill to support mission critical business flow and system
  • Good problem solving and analytical skills
  • Ability to work under pressure
  • Financial application knowledge is preferable
  • Prior support knowledge on trade settlement system (e.g. Gloss) or financial system (e.g. Oracle Financials)
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