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Business Analyst / Software Support Engineer, $40-50K (Banking - Fidessa system)

Don Nelson Recruitment Limited Hong Kong
Posted 5 days ago Permanent HK$40k - HK$50k
Posted by
Vienna Siu


  • Providing first line application production support for the equity business, retail and institutional, trading and settlement, outside working hours if required
  • Manage, resolve and investigate production system issues with system vendors and follow through the cases, mainly focused on equity trading systems, Internet trading, APP, institutional trading, settlement system, AML and finance system
  • Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures
  • Assist in user acceptance test and execute system deployments
  • Gather and analyze system requirement from various user department and translate into business or technical specification
  • Manage system upgrade or new projects for applications handled by the team, according to project management processes
  • Perform rotated health check and maintain the system stability and availability for local and global markets



  • Bachelor Degree in Computer Science or related disciplines
  • Minimum 4 years experience in first line application support for the equity business
  • At least 1 year experience in Fidessa
  • Experience in first line support role using iAsia and Tradego systems is preferred
  • Working experience in investment bank, brokerage or system vendor is an added advantage
  • Sound knowledge of equity trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker) are preferable
  • Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems are preferable
  • Solid experience in Apache, Tomcat, Java, scripting or SQL is preferable
  • Exposure to other technical skills and application infrastructure e.g. automated testing tool, issue tracking, market data, FIX, Windows scheduler, application monitoring or reporting is preferable
  • Experience in using bug or issue tracking systems or OA system is added advantage
  • Knowledgeable in new technology, different types of open source tools, up-to-date programming skills an added advantage
  • Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed
  • Good command of English, Mandarin and Cantonese


Interested parties please send your resume with expected salary to

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.


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