Business Management, Consumer Banking Operation Professional (Back Office)

Main Responsibilities

- Support in organising, reviewing and monitoring the operational process related to branches including standardization of work flow, report review etc. to minimize the operational risk of branches.
- Work closely with internal parties for business inquires and daily operation.
- Take lead to provide the latest operations guideline to ensure that regulatory compliance and the Bank's policies and procedures are strictly adhered.
- Lead projects and forming teams to assist DOMs/SOMs for enhancement and improvement of branch operations & services in key areas such as KYC, AML and other relevant key controls at branch.
- Define key review matrix and working with QA team on on-going monitoring of branch operations to prevent internal and external frauds.
- Assist team head to collect and review the quality of miscellaneous reports before submission to division head.
- Act as deputy team head to supervise/monitor the DOM, Operation Ambassadors and OM for branches on their daily routine job.
 

Requirements

- 5 subjects at Grade E / Level 2 or above in HKCEE / HKDSE, including English, Chinese and Mathematics
- Minimum 8 years banking experience with 5 years relevant experience in branch operation manager level.
- Passes in the HKSI Licensing Examination and IIQE.
- Able to work independently to complete their assignments.
- Familiar with consumer banking products and operation procedures is a must
- Excellent interpersonal skills and be able to work under pressure
- Good spoken English and Cantonese, with Putonghua an advantage
- Excellent command of MS Word and Excel
 

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.