Cards and Loans Operations Associate - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Digital Business Services - Cards and Loans Operations
Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.
Cards and Loans Operations supports the distribution of cards, credit cards and unsecured loan accounts maintenance and merchant acquiring operations.
We are currently seeking a high caliber professional to join our department as Cards and Loans Operations Associate.

Principal responsibilities

• Work with business and offshore teams to ensure performance levels continually meet or exceed agreed quality standards
• Monitor SLAs and quality to ensure the service standard is achieved
• Perform daily operations and control; and management information reporting
• Handle internal and external customer's enquiries
• Is accountable for the effective use of controls to ensure operational risk within agreed limits
• Implement projects as a Subject Matter Expert for new product/ service, process, improvement and migration projects as applicable to improve overall operational efficiency and effectiveness
• Escalate issues with operational effectiveness in a timely and appropriate manner

Requirements

• Tertiary education in Accounting, Finance or related disciplines would be preferred
• Minimum 3 years of relevant experience in account reconciliation, settlement, and payment
• Proficiency in both English and Chinese, master in Microsoft Office
• Strong analytical and problem solving skills, and attention to details
• A good team player with good interpersonal skills, great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.