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Client Service Team Lead (Custody)

Pure Hong Kong Hong Kong
Posted 3 days ago Hybrid Permanent HK$70k - HK$80k
W
Posted by
Wanny Soh
Recruiter
I am looking for a Client Service Team Lead (Custody) for a leading bank in the Hong Kong & Greater Bay Region. He/She will lead a team in providing professional client services to custody and fund clients for the bank.

Responsibilities

  • Review and ensure solid understanding of client requirements and compliance with the bank’s Service Level Agreement.
  • Maintain good and regular contact with clients to obtain feedback on service levels.
  • Ensure customer satisfaction, take ownership for solutions.
  • Facilitate query handling to ensure timeliness and accuracy of responses.
  • Ensure effective and timely client communication on areas of client impact, including Market Bulletins, questionnaires, operations queries etc

Requirements

  • > 10 years of relevant experience in Custody
  • Cantonese / Mandarin is mandatory
  • Have knowledge on CCASS, SFC Rules, SFO and HKICL
  • Be familiar with the market trend and new product / system development of local and foreign securities market

If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, wannysoh@puresearch.com  

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