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Client Services/Customer Care Advisors Analyst

IHS Markit
Hong Kong
Posted about 6 hours ago Permanent Competitive
Client Services/Customer Care Advisors Analyst
About IHS Markit

At the heart of IHS Markit, we are an information company. With expertise across the world's largest industries, we leverage technology and data science to provide the insights, software, and data to help our customers make better informed decisions, driving growth, performance, and efficiency.

Business Area Overview/About the Department: Private Market Solutions

IHS Markit's Private Market Solutions division empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.

Starting your Career with Us - Opportunities for Graduates

We hire into a wide variety of exciting roles across our business and as you begin your career with us, we're here to support your transition into the professional world. In addition to working with our industry experts in your full-time role, you'll be part of a global development program, designed to create the space for you to invest in your personal and professional development.

As part of the development program, you'll gain insight into our diverse business, interact with our leaders, build vital skills and become an integral part of the IHS Markit community and culture - all designed to enhance the exciting work you do with the team you're hired into! You'll be part of a global community, building an invaluable network of knowledge and support from your mentors, peer group and wider teams.

Eligibility

We're now hiring for 2022 full-time roles. We're looking for final year students who are working towards a Bachelor's or Master's degree (or equivalent), and due to complete their studies and be available for a full time role commencing this June 2022.

The role

As part of IHS Markit's Private Market Solutions division, you will become an expert in our suite of products (iLevel, Qval) to deliver high-quality support and training to our clients. As a Client Success Associate, you will collaborate with colleagues across business lines and regions to deliver the best solutions for our clients.

What we're looking for

We seek candidates with diverse backgrounds and ideas with a desire to learn and thrive. The Graduate Program will provide a variety of experiences to help you identify your strengths, develop highly transferable skills, and align you to a successful career path for a bright future at IHS Markit. To be an ideal fit for the role, you should have:
  • A Bachelor's Degree or Master's Degree (or equivalent) completed no later than September 2021
  • 0-6 months relevant work experience
  • Exposure to and/or direct experience in private equity/venture capital
  • Excellent communication skills
  • Strong critical thinking and problem-solving skills
  • An aptitude to learn and adapt quickly in a rapidly changing environment
  • The ability to build strong working relationships in a collaborative setting
  • Be legally eligible to work for the duration of the program in the country for which you apply


For applicants, we recommend the following:
  • Previous experience with data analysis
  • A demonstrated passion for learning and teaching
  • Highly proficient in Microsoft Excel
  • Attention to detail and good multitasking skills
  • Excellent writing skills-must be clear and concise
  • Ability to convey complex subject matter clearly and engagingly
  • Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks
  • Excellent interpersonal skills-must work harmoniously with others across regions and time zones
  • Ability to meet tight deadlines and display a strong degree of flexibility while working under pressure


Application and assessment process

The assessment process that follows is designed to ensure you can learn more about us, showcase your skills, and find a role that is right for you.

Stage 1: Submit online application

Stage 2 : Complete online pymetrics assessment

Stage 3: Initial screening process

Stage 4: Final stage assessment

Our commitment to diversity

Our business and our customers are diverse, and we believe that embracing a diverse and inclusive environment is key to defining who we are. Our people are what makes us unique and you will get the opportunity to work with some of the brightest minds from across the world who continuously find the best viable solutions, adding value and driving change for our customers. Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Job ID  EC2440
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