Client Services, AVP
Responsible for development and execution of overall business plans, both internally and in partnership with clients. Be a phenomenal partner with key client contacts ensuring expectations are met and client happiness with the level of service is received. Participates in new business process including review of proposals, prospect presentations, staffing allocations, etc. Represent the organization internally and externally as a senior level executive of State Street. Provide overall direction to teams of operational staff across multiple services and locations to assure synchronized teamwork that accomplishes yearly and quarterly financial and operations goals and objectives. Assess operational effectiveness to ensure process and procedures are adequate to meet quality standards, make suggestions to improve any deficiencies; and are consistently applied and regularly reviewed within department. Provide support for and effectively communicate broad overall company initiatives and goals to staff within span of control. Develop ideas for new products and services to expand business opportunities and better meet client needs. Spearhead special projects and serve on committees across multiple time zones. Provide leadership in areas outside of the division. Oversight of client on boarding and fund set up. Review and approve NAV files in accordance with established policies and procedures. Responsible for the direction and training of subordinate managers and staff. Address employee concerns and sensitivities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.