Client Support Analyst Client Support Analyst …

Qontigo
in Hong Kong
Permanent, Full time
Last application, 12 Sep 21
Competitive
Qontigo
in Hong Kong
Permanent, Full time
Last application, 12 Sep 21
Competitive
Posted by:
Rebecca Leung • Recruiter
Posted by:
Rebecca Leung
Recruiter
Does working for a company that embodies innovation, transparency and creativity excite you? Then, we have the place for you. Bringing together Axioma, DAX and STOXX to form Qontigo represents a partnership beyond standard, creating an investment intelligence advantage with our clients, from risk to return. Qontigo combines the most sophisticated risk analytics and portfolio-construction tools in the market with globally recognized leadership in creating market-defining indices. We Innovate. We Create. We Collaborate

Responsibilities

  • Research and respond to optimization, risk analysis and attribution questions from clients
  • Provide structured and custom training for new and existing clients
  • Assist clients in translating their portfolio construction strategies into Qontigo products, while providing helpful insights into Qontigo’s innovative methods
  • Provide expert guidance during evaluations of Qontigo software products including initial training, day-to-day usage questions and by supporting the Sales and Professional Services teams during client trials
  • Assist sales organization as necessary to facilitate strong client retention and new business development
  • Collaborate with senior support staff and other Qontigo resources in responding to advanced client inquiries
  • Assist with the distribution of software and risk model products along with providing appropriate licenses for trial and production clients

Qualifications

  • Strong written and oral communication skills
  • Bachelor's degree in IT, Math, Finance, Economics or a related discipline
  • Strong educational foundation in equity market theory and quantitative disciplines of portfolio construction/research preferred
  • Basic knowledge of Java, R and Python a plus
  • Strong ability to solve problem and quickly identify problem resolution for clients
  • Passion for assisting and teaching clients how to maximize the benefit of Qontigo product

Compensation:

  • Competitive salary
  • Full benefits package
  • Performance-based annual bonus

Qontigo is an equal opportunity employer that offers challenging work in a supportive environment.

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