Conduct and Sales Suitability Manager ASP - Retail Banking and Wealth Management Conduct and Sales Suitability Manager ASP - Retail  …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Conduct and Sales Suitability Manager ASP - Retail Banking and Wealth Management
Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Conduct and Sales Suitability Manager ASP .

Principal responsibilities
  • Ensure all countries are familiar with the Conduct framework, and adequate controls are in place to address the risk
  • Ensure that local Sales Quality teams are clear about the minimum standards required to carry out their role
  • Monitor Conduct and Sales Quality issues, produce and review MI reporting, ensuring they are fit for purpose to monitor performance towards the Conduct Objectives and sales suitability
  • Provide subject matter expertise on Conduct and Sales Quality matters, liaising with the relevant stakeholders as required
  • Develop and maintain good relationship with stakeholders at country, regional and global level
  • Facilitate the adherence to the framework by engaging with the relevant stakeholders and providing subject matter expertise as required
  • Support in the delivery of global projects and change initiatives to countries within agreed timeline
  • Build trusted relationships with stakeholders, enabling close cooperation
  • Coach and develop less mature markets to perform their roles
  • Ensure that the fair treatment of our customers is at the heart of everything we do, and that the controls implemented are designed to support the delivery of fair customer outcomes
  • Ensure risks are highlighted, monitored and escalated appropriately
  • Ensure regional compliance with the Conduct Framework and Global Sales Quality minimum standards
  • Ensure a robust front end Sales Quality checking is in place so that the right customer outcome and the documentation can support the sale complies with regulatory and industry standards


  • Bachelor degree in banking, finance, accountancy or in related field. Relevant advanced degree or professional qualification is an advantage
  • Knowledge on risk roles such as audit experience, risk management would be preferred, but not mandatory
  • Technical knowledge of risk regulatory requirement, RBWM product knowledge and sales process would be preferred, but not mandatory
  • Good analytical skills, preferably with previous experience on data analytics
  • Excellent written and verbal communication skills
  • Attention to detail, with ability to deliver good quality output within a tight timeframe
  • Ability to communicate and deal with complex issues
  • Well-organized, passionate and highly responsible

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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