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Eames Consulting Group (Singapore) Pte Limited

Counter Service, Manager (Life Insurance)

Eames Consulting Hong Kong
Posted 4 days ago Permanent Competitive
Counter Service, Manager (Life Insurance)
Job Description

My Client is a top tier life insurance company with strong business in Hong Kong. They are looking for a customer service talent to join their team to manage their service center.



Job Duties:
  • Lead and manage the services provided to customers in accordance with managements' expectation and company principles.
  • Ensure customer enquiries, requests and complaints are handled professionally and efficiently.
  • Ensure smooth operation of the service counted by assigning duties, leaves and shifts schedules.
  • Manage center's traffic and proper servicing environment for customers.
  • Empower and develop team members through sharing, training, mentoring and coaching.
  • Perform quality checking on teammates' service qualities and conduct improvement trainings accordingly
  • Review and update service manuals / guideline regularly to uplift service standards and customer satisfaction.
Job requirement:
  • University / College graduate with 5+ years of relevant experience in customer service in FS / Insurance industry
  • 2+ years of supervisory / managerial experience.
  • Life insurance knowledge is a plus.
  • Service-oriented, self- motivated and team player.
  • Proficient in both spoken and written English and Chinese including Mandarin.
Job ID  vslJBapRmsn8
ABOUT COMPANY
Singapore
HR & Recruitment
CREATING OPPORTUNITY. Eames Consulting is a contingent recruitment business with international reach, specialising at the mid-to-senior level of the...
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