My Client is a top tier life insurance company with strong business in Hong Kong. They are looking for a customer service talent to join their team to manage their service center.
- Lead and manage the services provided to customers in accordance with managements' expectation and company principles.
- Ensure customer enquiries, requests and complaints are handled professionally and efficiently.
- Ensure smooth operation of the service counted by assigning duties, leaves and shifts schedules.
- Manage center's traffic and proper servicing environment for customers.
- Empower and develop team members through sharing, training, mentoring and coaching.
- Perform quality checking on teammates' service qualities and conduct improvement trainings accordingly
- Review and update service manuals / guideline regularly to uplift service standards and customer satisfaction.
- University / College graduate with 5+ years of relevant experience in customer service in FS / Insurance industry
- 2+ years of supervisory / managerial experience.
- Life insurance knowledge is a plus.
- Service-oriented, self- motivated and team player.
- Proficient in both spoken and written English and Chinese including Mandarin.