Country CPBB Operational Risk Country CPBB Operational Risk …

Standard Chartered Bank
in Hong Kong
Permanent, Full time
Last application, 22 Apr 21
Standard Chartered Bank
in Hong Kong
Permanent, Full time
Last application, 22 Apr 21
Standard Chartered Bank
Country CPBB Operational Risk
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • To uphold the integrity of the operational risk / return decisions within CPBB, and in particular for ensuring that operational risks are properly assessed, that risk / return and control cost / benefit decisions are made transparently on the basis of this proper assessment, and are controlled in accordance with the Group's standards and its Risk Appetite.
  • To ensure Operational Risk policies and procedures and the Operational Risk Type Framework (ORTF) issued under Enterprise Risk Management Framework (ERMF) are effectively embedded and communicated within CPBB.
  • To provide a focal point of control over the aggregate level of operational risk that arises from end-to-end processes, including the design of effective controls and the systematic monitoring of process control effectiveness
  • To ensure risks of processing failure are being actively controlled on an end-to-end basis.
  • Represent Operational Risk in Committees / Forums presenting an overview of Operational Risk as well as highlighting significant items that need escalation to the Committees / Forums.
  • To ensure best practices in Operational Risk.

  • Appraise and contribute to the development of the CPBB's strategic plans and alignment with risk appetite by providing Operational Risk support to risk forums relevant for the business.
  • Engage relevant stakeholders (e.g. Business partners, Finance, Legal and Compliance) to raise awareness of Operational Risks and how these are managed.
  • Identify and report key risks and challenge the First Line to evidence that the material risks arising from their business activities have been identified, assessed, monitored and reported.
  • Ensure that risk decisions are transparent and supporting rationales are explained in a professional & courteous manner, especially when turning down proposals.
  • Forward looking, taking into consideration to external events which may be material. Ensure appropriate management action is being taken to mitigate their impact.


  • Engage with CPBB Business Risk team on a periodic basis to review the Operational Risk profile from a completeness and consistency perspective.
  • Identify training needs in the countries to enhance the skill-set available within the countries to discharge their roles in an effective manner.
  • This role must provide practical implementation guidance to enable the implementation of Policy/ Procedure prescriptions in an effective manner.
  • Engage in two-way communication with Country Head of OR to ensure that the CPBB risks are rightly represented in the Committees / Forums and the specific actions are adequately conveyed for execution of appropriate actions.
  • Define key risk metrics derived from Operational Risk Policy/ Procedures and continually track country performance on such metrics. Escalate concerns, if any, identified through such tracking to appropriate bodies.
People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for teams and work in collaboration with risk and control partners.
  • Uphold and reinforce the independence of the Operational Risk function from those whose primary responsibility is to maximise short term revenues and profits
Risk Management

  • Take ownership for all Second-Line accountabilities within the Operational Risk Type Framework and the Enterprise Risk Management Framework ("ERMF"), as they pertain to the CPBB Business, seeking to deliver the same effectively and efficiently. This includes any further delegation to act as the Subject Matter Expert for CPBB on the NPRT: Transaction Processing, Product Management, Change Management (including Delivery Risk), and Prudential Standards for Operational Risk.
  • Ensure immediate escalation to Country of unsatisfactory operational risk events
  • Drive comprehensive, high quality root cause analysis of unsatisfactory operational risk events and agree risk management action plans with Local Process Owners
  • Ensure new activities, changes to processes and products conform with the Change Management Policy, Project Governance Policy and the Product Governance Policy
  • Periodic oversight of gross and residual risk ratings and risks requiring escalation under the Risk Control Self-Assessment (RCSA) Framework within the Operational Risk Policy & Standards.
  • Embed Operational Risk policies, ensuring first and second line are aware of and understand their responsibilities under them

Risk Appetite
  • Review and challenge the CPBB strategy where it is not aligned with the overall country risk appetite.
  • Maintain operational risk capability and a control environment which is in line with the ORTF.
  • Assess periodically the operational risk profile.
Risk Ownership
  • Provide a central contact point and oversight over all controls required to effectively manage operational risks that arises from the end to end processes.
  • Challenge the completeness of risk identification, monitoring and assessment of the corresponding control activities required within the end to end processes as undertaken by the countries to identify and follow through the remediation by the 1st line owners of any significant deficiencies.
  • Ensure compliance with the ORTF.
Risk Governance
  • Ensure that the CPBB Business as well as relevant staff understand and accept their operational risk management responsibilities.
  • Represent OR in relevant Business Risk Forums.
  • Ensure all OR related to CPBBB are effectively identified, monitored, managed, remediated and escalated.
The performance of the Country CPBB Operational Risk, Hong Kong will be measured by:
  • No significant findings identified by GIA reviews on adherence to ORTF and related Operational Risk Procedures.
  • 100% commitment to Code of Conduct
  • There must be a general level of acknowledgement that controls have been made more efficient and effective and operational risks reduced and attestation to a complete country risk profile and awareness of emerging risks
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Function to achieve the outcomes set out in the Bank's Conduct Principles, Fair Outcomes for Clients, Effective Operation of Financial Markets, Financial Crime Prevention, The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Country Operational Risk Team
  • Members of HK CPBB Management Team
  • Members of Asia Operational Risk Team
  • Country Heads of Control Functions
  • Group Internal Audit
  • External auditors
Other Responsibilities
  • Embed 'Here for Good' and the Group's brand and values in Country and Region.
  • Perform other responsibilities assigned under Group, Region, Country Business or Functional policies and procedures.

Our Ideal Candidate
  • Operational risk management experience, in particular the relevant CPBB experience
  • A clear understanding of the Bank's approach to the management of operational risk, or equivalent experience gained in other organisations.
  • Sound judgement and courage necessary to perform a control role and maintain effective working relationships.
  • Excellent analytical skills and sound judgement in a rapidly changing environment
  • Effective verbal and written communication skills
  • Ability to present complex risk issues to senior and non-technical stakeholders
  • Excellent interpersonal skills, multicultural awareness and sensitivity
  • Proactive Risk management.
  • Have a good understanding of the country and its dynamics
  • Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables.

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
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