Customer Experience & Service Quality Officer Customer Experience & Service Quality Officer …

The Bank of East Asia
new

in Hong Kong
Permanent, Full time
Last application, 04 Oct 21
Negotiable
The Bank of East Asia
new

in Hong Kong
Permanent, Full time
Last application, 04 Oct 21
Negotiable
Together, we can achieve more The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 64 branches, 54 SupremeGold Centres, and 10 i-Financial Centres throughout the city. With a team of over 3,700 professionals in Hong Kong and more than 9,900 worldwide, BEA embraces a spirit of teamwork in every challenge. We invite you to become part of our team and to join us on our journey towards a bright and exciting future.

Branch Distribution & Services Department

Customer Experience & Service Quality Officer (Job ID: 2960)

 

Responsibilities

  • To be a team member of Branch Distribution & Services Department
  • Assist the team to develop and execute customer experience initiatives and programs to drive continuous service improvements in branch network.
  • Coordinate with branches and other departments to facilitate and ensure the programs operated in an effective manner.
  • To participate in periodic and ad hoc projects relating to customer experience and service quality, training and administration
  • To compile and maintain customer experience related data and records for tracking and monitoring the service performance.
  • To support the communication channel to ensure good customer service, sound product and operation knowledge are offered.

Requirements

  • Post secondary or above
  • Minimum 3 years of relevant working experience in banking, quality service assurance, customer service or related fields
  • Sound knowledge of customer experience, service quality, and customer feedback measurement issues;
  • Sound knowledge of the bank’s product and services
  • Good communication and interpersonal skills
  • Strong sense of responsibility, independent and well-organized
  • Conversant with MS Office applications
  • Good command of both spoken and written English and Chinese

 

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&FolderPath=PORTAL_ROOT_OBJECT.HC_HRS_CE_GBL2&IsFolder=false&IgnoreParamTempl=FolderPath%2cIsFolor by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.
 
Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.

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