For Recruiters

Customer Propositions Manager, Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong
Posted 2 days ago Hybrid Permanent Competitive
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our per Commercial Banking - CMB Chief Operating Officer's Office formance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Hang Seng's Business Banking business provides one-stop financial solutions to help small and medium-sized enterprises (SMEs) grow their businesses.
Our segment provides tailor-made financial services, including commercial loans and overdraft facilities, trade and receivables finance, investment and corporate wealth management services, insurance, foreign exchange services, MPF, payroll, business e-Banking and commercial credit card. Apart from financial services, customers can enjo a variety of preferential offers provided by our business partners.
Should you join our Business Banking business, you will have the opportunity to drive initiatives to acquire, support and deepen banking relationships with customers from a great variety of businesses. Through training and development, you will also have the opportuity to develop into an all-round commercial banker.

We are currently seeking a high caliber professional to join our department as Customer Propositions Manager.

Principal responsibilities
  • Lead and assist customer propositions tailored for various customer segments
  • Design and implement customer journeys for effective engagement and enhanced experience with Omi-channel and various touchpoints
  • Liaise with internal and external stakeholders to drive the launch of new initiatives for strategic intent, account acquisition, business opportunities, customer experience and operation efficiency
  • Initiate and engage sales, service, digital, data analytics and marketing initiatives to enhance customer value and awareness to the new strategic launch/ campaigns
  • Conduct analysis of customer portfolio and keep abreast of the market trend to make insightful and data-led recommendations for strategic direction with an aim to optimize performance of the Business Banking.
  • Propose and develop programs that can achieve multiple business objectives to maximize the cost-effectiveness and returns of investments, striving to achieve the rolling operating plans
Requirements
  • University degree in Business Administration, Finance, Data Analytics, Statistics, Marketing or other relevant qualifications
  • Minimum 4 years working experience in the banking industry with focus on commercial banking and good understanding of the customer segment, omni-channel and digital banking, as well as the related banking systems
  • Great sense of ownership with customer centricity mindset
  • Strong skills in strategic, analytical thinking and problem solving
  • Demonstrate sufficient awareness and regard of operational risk, financial crime risk, internal control and compliance policies of the Bank and HSBC Group
  • Good application of MS Office, with sound knowledge in MS Excel
  • Proficiency in both English and Chinese
Offer as Assistant Manager, Customer Propositions will be considered for candidate with less experience.

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job ID  0000HVBV
More Jobs From Hang Seng Bank Limited
Hang Seng Bank Limited
Manager, Customer Proposition Marketing - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
4 days ago Full time Competitive
Hang Seng Bank Limited
Assistant Proposition Manager, Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
about 4 hours ago Full time Competitive
Hang Seng Bank Limited
Assistant Customer Service Manager - Corporate Banking - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
2 days ago Full time Competitive
Hang Seng Bank Limited
Customer Relationship Manager (Cross-boundary) - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
2 days ago Full time Competitive
Hang Seng Bank Limited
Manager, Customer Experience - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
2 days ago Full time Competitive
Hang Seng Bank Limited
Assistant Manager, Customer Management Transformation - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
2 days ago Full time Competitive
Hang Seng Bank Limited
Manager, Customer Relations - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
2 days ago Full time Competitive
Hang Seng Bank Limited
Senior Customer Experience Manager - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
2 days ago Full time Competitive
Hang Seng Bank Limited
Propositions Manager - Hang Seng Bank Limited
Hang Seng Bank Limited
Hong Kong
4 days ago Full time Competitive
Hang Seng Bank Limited
Products Manager - Global Trade and Receivables Finance - Hang Seng Bank (HK)
Hang Seng Bank Limited
Hong Kong
1 day ago Full time Competitive