Customer Service - Officer/ Senior Officer /Manager Customer Service - Officer/ Senior Officer  …

Gravitas Recruitment Group
in Hong Kong
Permanent, Full time
Be the first to apply
Up to GBP0.00 per annum
Gravitas Recruitment Group
in Hong Kong
Permanent, Full time
Be the first to apply
Up to GBP0.00 per annum
.

Several of our reputable medical insurance clients are hiring experienced Customer Service (complaint handling) specialists. If you enjoy a stable environment, thrive in an international team cultural, and passionate about communicating with Individual Customers, Brokers/ Agents alike, then please reach out immeidately to j.wang@gravitasgroup.com for further discussions.

Key Responsibilities
* Provide and process information in response to customer's enquiries, concerns and requests
* Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching
* Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets.
* Ensure proper handling and follow up of cases within agreed turn-around-times
* Manage the daily operations of the customer care team

Key Requirements
* Degree holder in Business Administration or Financial Services;
* Minimum 5 years' work experience in in insurance operations which involving customer servicing and complaint handling
* Passed at least two of the following IIQE Papers: IIQE Paper 1, 2, 3, 5
* Customer-oriented, effect team player and strong interpersonal and communication skills with the ability to communicate effectively at all levels.
* Fluent in both spoken and written English and Chinese.

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