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Robert Half Hong Kong

Customer Service Assistant Manager to Manager - up to 50k

Robert Half Hong Kong Hong Kong
Posted 23 days ago Permanent Competitive
The Company

The Role
  • Monitor the team's performance to achieve company goal
  • Handle and resolve customer complaints in a professional manner
  • Conduct prompt and through investigations independently and render quality resolutions to customers
  • Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements
  • Work with other departments for case resolutions and streamline the workflow to enhance customer experience
  • Prepare regular management reports
  • Handle ad hoc tasks and projects
Your Profile
  • University graduate in business, finance, language studies or other relevant subjects
  • Good interpersonal and communication skills in verbal and written Chinese and English
  • Above 5 years' solid experience in complaint handling, preferably in financial institutions
  • Qualified license of IIQE Paper 1, 3 and 5 is highly preferrable
Apply Today

To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Job ID  67010-0012942848-hken
ABOUT COMPANY
Hong Kong
HR & Recruitment
Founded in 1948, Robert Half has a long history of connecting opportunities at great companies with highly skilled job seekers. Bolstered by the stren...
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