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Eames Consulting Group (Singapore) Pte Limited

Customer Service Manager

Eames Consulting Hong Kong
Posted 4 days ago Permanent Competitive
Customer Service Manager
Job Description





Job Description




• Handle inbound and outbound calls, and resolve customer enquiries, transactions and requests on investment products and services related
• Support transactions investigation and assess the complaint allegations competently, diligently, fairly and promptly
• Follow up verbal and written reply letter to complainant / regulator
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Escalate issues as appropriate and ensure accuracy and compliance of all requests to be completed with good quality standards
• Provide support to management and recommend productivity / service improvement
• Support ad-hoc tasks of business needs, such as support BCP service





Job Requirements




• Graduated in Finance / Business or relevant discipline
• 5+ years of customer service experience in relation to investment funds, candidates with less experience but has good potential and qualifications will also be considered
• Experience in wealth management products preferred
• Passed HKSI paper 1,7,8 & IIQE
• Excellent telephone manner and service attitude with good interpersonal skills and able to follow through on commitments to customers
• Mature and pleasant personality
• Self-motivated and able to work independently
• Fluency in Mandarin, Cantonese and English and ability to read and write in Chinese and English is essential


Job ID  gasuwRipGjia
ABOUT COMPANY
Singapore
HR & Recruitment
CREATING OPPORTUNITY. Eames Consulting is a contingent recruitment business with international reach, specialising at the mid-to-senior level of the...
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