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Customer Service Officer (FI & PSU clients)

DBS Bank (Hong Kong) Limited
Hong Kong
Posted about 7 hours ago Permanent Competitive
See job description for details
Responsibilities
  • Deliver consistent excellent inbound / outbound /digital service over the telephone or non-phone means to internal / external customers on corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs.
  • Ability to understand customers' needs and provide appropriate solution and attention.
  • Provide advisory service / insight to cope with customer needs, if needs.
  • Solicit customers' feedback and identify problem trends for improvement actions.
  • To record, track and coordinate the resolution of all customer queries
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs
  • Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
  • Handle ad-hoc projects or customer issues analysis
Requirement
  • Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)
  • Minimum 3 years track record of Corporate Banking customer servicing is a plus point; Candidate with experience in servicing Financial Institution/Premier clients will be first prioritized
  • Familiarity with Corporate Banking products in a financial institution
  • A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills
  • Good command of oral and written English, Cantonese and Mandarin
  • Proficient in PC skills including Microsoft Office applications
  • Knowledge in Finacle system will be a plus
  • Experienced candidate can consider to Senior Officer
Job ID  2200004J
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